Summary

Click-and-collect retailing for food is booming, but the concept changes the building blocks that modern grocery pricing has been built on.

With self-service sitting at the core of modern grocery retailing, margins based on customers doing the picking and packing themselves in stores, how can retailers compete on price using these new concepts? Can pick-up concepts
be established as the more attractive sibling of the even more cost-intensive home delivery?

This Executive Opinion will:

• Examine the real costs of grocery home delivery and click-and-collect solutions;
• Identify the markets where grocery home delivery and click-and-collect formats have been successful and why; and
• Discover the wider implications of consumers shifting online and what it means for retailers’ bottom lines.