Retail Technology Trends, 2011

Retail Technology Trends, 2011 Retail Technology Trends, 2011

Retail Technology Reports

Facing a difficult economic environment, retailers have started to assess their IT investments and as a result are setting new priorities. Retailers are investing in solutions that improve efficiency and better customer experience to secure return on investment and help to differentiate from competition.

This highly detailed and comprehensive report indentifies trends and drivers for IT investments, helping suppliers and retailers spot missed opportunities and allocate R&D investment successfully. The report enables retailers to minimise risk and prioritise effectively when planning their IT budgets. Insights from lighthouse projects around the globe as well as from failed experiments will provide orientation in the ever more complex world of retail technology. In addition, technology vendors will gain further understanding of retailers' expectations.

Table of contents

  1. Executive Summary
  2. Self-Service Checkouts:
    • New technologies change the game
  3. Customer Facing Technologies:
    • Enabler for a new generation of pinpoint marketing
  4. Price Optimisation:
    • Higher margins without increased turnover
  5. RFID (Radio-Frequency Identification)
    • Back from the brink
  6. Warehouse Automation:
    • Machinery picks and packs more precisely

Reasons to buy

Key questions answered:

  • Which technologies are driving retail innovation in the coming years?

  • Which investments in technology are promising quickest returns?

  • What challenges are still waiting to be solved and how can technology providers help?

  • How will shoppers benefit from the latest developments in information and communication technology?

About the analyst

Björn Weber
Research Director, Retail Technology
General Manager, Germany

Björn Weber is the Research Director for Retail Technology and General Manager of Planet Retail’s Frankfurt office. Björn specialises in technology and retail logistics in addition to collaboration between trading partners. Before joining Planet Retail in March 2007, he worked as an editor at Lebensmittel Zeitung - the leading German newspaper covering the retail and CPG industry - for seven years. In 2003, Björn was awarded the Karl Theodor Vogel Prize for outstanding technology reporting. Prior to working for Lebensmittel Zeitung, he was an editor at Kompart Verlagsgesellschaft, producing management journals. Björn is a sociology graduate from the J W Goethe University in Frankfurt where he studied social science, jurisprudence and education.

Joachim Pinhammer
Senior Retail Technology Analyst

Joachim Pinhammer is a Senior Retail Technology Analyst, based in Frankfurt, specialising in retail technology and supply chain trends and collaboration between trading partners. Before joining Planet Retail, Joachim was Wincor Nixdorf's Retail Marketing Director for a decade. He has also held various management positions in sales and marketing at Siemens Nixdorf and Nixdorf Computer AG. Joachim started his business career working for German retailers Peek & Cloppenburg and Karstadt as a department manager after completing a combined study programme at the latter. Joachim qualified at Babson College, Wellesley in the US, through its Entrepreneurial Development Programme.

Sarah Herrlein Queck
Senior Retail Analyst

Sarah Herrlein is a Senior Retail Technology Analyst, based in Frankfurt. Sarah’s expertise lies in retail technology and logistics along with collaboration between trading partners. Before joining Planet Retail, she studied at the University of Constance in Germany and the University of Florence, Italy. Sarah holds a Master's Degree in public policy and management.

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