As the UK retail sphere rushes to embrace online, recent years have seen click & collect come to the fore as a leading method of fulfilment. From Amazon to John Lewis, Tesco to Next, the country's retail leaders are refining and enhancing their respective strategies. And it is paying off - the latest Planet Retail research shows the number of UK shoppers using click & collect is poised to more than double by 2017.
Currently, 35% of UK e-commerce shoppers buy online and self-collect, compared to 13% in the US and 5% in Germany. Within the next three years, Planet Retail expects this figure to jump to 76% of UK online shoppers. Click & collect is poised for explosive growth in the UK. Shoppers are already accustomed to browsing and transacting on their own terms – choice in fulfilment is the final piece to the puzzle.
In UK Click & Collect: Retail fad or future of the high street? Planet Retail highlights key strategic partnerships such as eBay/Argos and CollectPlus/Westfield, and calls out best-practice examples from John Lewis, Next, Amazon, Tesco and Asda, among others. With the method set for widespread uptake both in the UK and beyond, this report offers invaluable insight and analysis on what will become tomorrow's dominant means of online fulfilment.