UK Click & Collect, 2014

UK Click & Collect, 2014 UK Click & Collect, 2014

Reports & Presentations
Premium: PPT

As the UK retail sphere rushes to embrace online, recent years have seen click & collect come to the fore as a leading method of fulfilment. From Amazon to John Lewis, Tesco to Next, the country's retail leaders are refining and enhancing their respective strategies. And it is paying off - the latest Planet Retail research shows the number of UK shoppers using click & collect is poised to more than double by 2017.

Currently, 35% of UK e-commerce shoppers buy online and self-collect, compared to 13% in the US and 5% in Germany. Within the next three years, Planet Retail expects this figure to jump to 76% of UK online shoppers. Click & collect is poised for explosive growth in the UK. Shoppers are already accustomed to browsing and transacting on their own terms – choice in fulfilment is the final piece to the puzzle.

In UK Click & Collect: Retail fad or future of the high street? Planet Retail highlights key strategic partnerships such as eBay/Argos and CollectPlus/Westfield, and calls out best-practice examples from John Lewis, Next, Amazon, Tesco and Asda, among others. With the method set for widespread uptake both in the UK and beyond, this report offers invaluable insight and analysis on what will become tomorrow's dominant means of online fulfilment.

Table of contents

  1. Setting the Scene
  2. Variations of Click & Collect
  3. Conclusions

Reasons to buy

  • Discover why click & collect addresses the twin key issues of delivery costs and customer convenience;
  • Learn why more UK businesses need to extend their fulfilment capacities to reflect the new retail realities;
  • Understand the value of forging innovative partnerships and how effective synergies can work to the benefit of all parties; and
  • Identify best practice in achieving shopper satisfaction and enabling continuing competitiveness in a fast-changing retail environment.

About the analyst

Natalie Berg
Global Research Director

Natalie Berg, Global Research Director, has been analysing UK and global retail trends for over a decade, with a particular focus on the shifting big-box channel. She has published work on key industry topics such as the rise of click & collect and private label trends, and regularly contributes to broadcast media with appearances on the BBC, Sky, CNBC and Bloomberg. Natalie's first book Walmart: Key Insights and Practical Lessons from the World’s Largest Retailer was published in 2012 to coincide with the company's 50th anniversary. She holds a Bachelor of Science in International Business from the University of Connecticut and studied at Ecole Supérieure de Commerce in Grenoble, France.

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